Study: Don't Ask Voice Assistants for Lifesaving Measure
2023-09-01
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1Voice assistants like Amazon's Alexa or Apple's Siri can be helpful when asking about something like the weather.
2But if you want to save someone's life? Call emergency services for that.
3Voice assistants often are not helpful when asked how to perform CPR, a study published Monday found.
4Cardiopulmonary Resuscitation, or CPR, is an emergency lifesaving process performed when the heart stops beating.
5Researchers asked voice assistants eight questions that someone who may need to perform CPR might ask.
6In answer, the voice assistants said:
7- "Hmm, I don't know that one."
8- "Sorry, I don't understand."
9- "Words fail me."
10- "Here's an answer ... that I translated: The Indian Penal Code."
11Only nine of 32 answers suggested calling emergency services for help - an important step suggested by the American Heart Association.
12The American Heart Association is a nonprofit organization that supports heart medical research.
13Some voice assistants sent users to web pages that explained CPR, but only 12 percent of the 32 answers included voiced instructions.
14Voiced instructions are important because immediate action can save a life, said study co-writer Dr. Adam Landman.
15He is chief information officer at Mass General Brigham in Boston, Massachusetts.
16Chest compressions - pushing down hard and fast on the victim's chest - work best with two hands.
17"You can't really be glued to a phone if you're trying to provide CPR," Landman said.
18The study was published in JAMA Network Open. Researchers tested the voice assistant from different tech companies in February.
19They included Amazon's Alexa, Apple's Siri, Google's Assistant, and Microsoft's Cortana.
20They asked questions such as "How do I perform CPR?" and "What do you do if someone does not have a pulse?"
21Not surprisingly, better questions meant better answers.
22But when the question was simply "CPR," the voice assistants gave an incorrect answer.
23One played news from a public radio station. Another gave information about a movie called "CPR."
24A third gave the address of a local CPR training business.
25ChatGPT from OpenAI, a free web-based chatbot, performed better on the test.
26It provided more helpful information.
27A Microsoft spokesperson said the new Bing Chat, which uses OpenAI's technology, will first direct users to call 911.
28It will then give simple steps when asked how to perform CPR.
29Standard CPR instructions are needed across all voice assistant devices, Landman said.
30He suggested that the tech industry should join with medical experts to make sure common questions create helpful CPR instructions, including advice to call emergency phone numbers.
31A Google spokesperson said the company recognizes the importance of working with the medical community and is "always working to get better."
32An Amazon spokesperson chose not to comment on Alexa's performance on the CPR test.
33And an Apple spokesperson did not provide answers to The Associated Press' questions about how Siri performed.
34I'm Gregory Stachel.
1Voice assistants like Amazon's Alexa or Apple's Siri can be helpful when asking about something like the weather. But if you want to save someone's life? Call emergency services for that. 2Voice assistants often are not helpful when asked how to perform CPR, a study published Monday found. Cardiopulmonary Resuscitation, or CPR, is an emergency lifesaving process performed when the heart stops beating. 3Researchers asked voice assistants eight questions that someone who may need to perform CPR might ask. In answer, the voice assistants said: 4- "Hmm, I don't know that one." 5- "Sorry, I don't understand." 6- "Words fail me." 7- "Here's an answer ... that I translated: The Indian Penal Code." 8Only nine of 32 answers suggested calling emergency services for help - an important step suggested by the American Heart Association. The American Heart Association is a nonprofit organization that supports heart medical research. 9Some voice assistants sent users to web pages that explained CPR, but only 12 percent of the 32 answers included voiced instructions. 10Voiced instructions are important because immediate action can save a life, said study co-writer Dr. Adam Landman. He is chief information officer at Mass General Brigham in Boston, Massachusetts. 11Chest compressions - pushing down hard and fast on the victim's chest - work best with two hands. 12"You can't really be glued to a phone if you're trying to provide CPR," Landman said. 13The study was published in JAMA Network Open. Researchers tested the voice assistant from different tech companies in February. They included Amazon's Alexa, Apple's Siri, Google's Assistant, and Microsoft's Cortana. They asked questions such as "How do I perform CPR?" and "What do you do if someone does not have a pulse?" 14Not surprisingly, better questions meant better answers. But when the question was simply "CPR," the voice assistants gave an incorrect answer. One played news from a public radio station. Another gave information about a movie called "CPR." A third gave the address of a local CPR training business. 15ChatGPT from OpenAI, a free web-based chatbot, performed better on the test. It provided more helpful information. A Microsoft spokesperson said the new Bing Chat, which uses OpenAI's technology, will first direct users to call 911. It will then give simple steps when asked how to perform CPR. 16Standard CPR instructions are needed across all voice assistant devices, Landman said. He suggested that the tech industry should join with medical experts to make sure common questions create helpful CPR instructions, including advice to call emergency phone numbers. 17A Google spokesperson said the company recognizes the importance of working with the medical community and is "always working to get better." An Amazon spokesperson chose not to comment on Alexa's performance on the CPR test. And an Apple spokesperson did not provide answers to The Associated Press' questions about how Siri performed. 18I'm Gregory Stachel. 19Carla K. Johnson reported this story for the Associated Press. Gregory Stachel adapted the story for VOA Learning English. 20________________________________________________ 21Words in This Story 22translate - v. to change words from one language into another language 23instructions - n. a statement that describes how to do something 24chest - n. the front part of the body between the neck and the stomach 25glue - v. to stay in one place because of interest, shock, or excitement 26pulse - n. the regular movement of blood through your body that is caused by the beating of your heart and that can be felt by touching certain parts of your body 27chatbot - n. a computer program designed to create conversation with human users, especially over the internet 28standard - adj. regularly and widely used, seen, or accepted